Consumer advocacy law firm Tycko & Zavareei LLP (TZ), along with co-counsel, has filed a class action lawsuit against internet service provider CenturyLink in Oregon federal court. The lawsuit alleges that CenturyLink violated its own terms and conditions by raising prices for customers who had subscribed to the “Price For Life” promotion.
In 2017, CenturyLink began a promotion called Price For Life, which promised residential customers a fixed monthly internet price for life so long as they stayed in good standing and followed terms and conditions. The promotion was attractive to many customers, as it gave them price stability and the security of knowing their monthly internet cost would not change.
However, in 2023, CenturyLink raised prices for subscribers who had complied with the terms and conditions. TZ and co-counsel have filed a class action lawsuit against CenturyLink for breach of contract, violations of the Oregon Unlawful Trade Practices Act, and unjust enrichment.
“CenturyLink’s Price For Life promotion was a false promise to its customers,” said Spencer Hughes, Associate at Tycko & Zavareei. “We are taking action to ensure that CenturyLink is held accountable for its deceptive practices and that customers are compensated for their losses.”
The proposed class of plaintiffs would include: All current and former CenturyLink customers in the US who subscribed to CenturyLink residential Internet services pursuant to the “Price For Life” promotion, complied with the terms of the promotion, and were charged more than their “Price For Life” for CenturyLink residential Internet service one or more times on or after January 1, 2023.
TZ is committed to protecting the rights of consumers and ensuring that companies are held accountable for their deceptive practices.
The case is Christopher Rosing, Jarrett Civelli, and Jeffrey Haagenson v. Lumen Technologies, Inc., et al., Case No.: 3:23-cv-01739-AN in the United States District Court for the District of Oregon.